Shipping & returns
Return policy
We aim for you to always be happy with your new purchase from Green Bubble. Nevertheless, it can happen occasionally that something is not quite to your liking. That's why we'd like to explain how our returns policy works!
Returning plants and flowers
Unfortunately it is not possible to return flowers and plants. Because we work with live products, we cannot guarantee that the quality will be maintained when these products are returned. After all, we want our green friends to always remain in top condition!
Ordered something else? No problem!
Have you ordered another item, such as a pot, basket or accessory, and still want to return it? Of course you can! You have 14 days after delivery of the product to return your order. Make sure the item is unused and in its original condition, so we can make someone else happy again.
Problems with delivery
It can occasionally happen that something goes wrong during transport. Did your order arrive damaged or did you receive the wrong item? Please let us know as soon as possible! We will make sure you get an appropriate solution, whether that is a replacement or a refund. Please contact our customer service team at service@green-bubble.com and include your order number and, if possible, a photo of the problem. We will make sure it is resolved quickly!
How do you return an item?
Follow the steps below to ensure your return goes smoothly:
Carefully pack the items you want to return in the original packaging (or another sturdy box) and include a note with your order number. This way we will know immediately that the return is from you.
Take the parcel to your nearest post office and return it to us at the address below:
Green Bubble
De Bruidsbogerd 3
2671 DK Naaldwijk
Netherlands
Please note: These instructions only apply to closed parcels. Will your order be delivered in an open box or on a pallet? If so, please contact us at service@green-bubble.com for further instructions.
Return conditions
- Returns can only be made within 14 days of receiving your order.
- The costs and risk of returning are for your own account, so make sure you pack the package well.
- Preferably return the items in one shipment, so we can process your return quickly.
- Please include a note with your order number in the return parcel so we can identify who the return is from.
- We recommend using a shipping method with track & trace. Without a track & trace code, we unfortunately cannot start an investigation if the return does not arrive.
- Once we have received your return, we will refund the purchase amount to your account within 3 working days.
- Have you received an incorrect or damaged item? Please contact us as soon as possible and we will solve it for you!
Refunds
Once your return parcel has reached us, we aim to process it as quickly as possible. You can expect this to happen within 1-2 working days. We understand that waiting for your refund can be frustrating, so we do our best to make this process as smooth as possible.
After processing your return, the refundable amount will be credited within 1-5 working days to the same payment method you used for the original purchase. This means you will see the amount back on your account or in your payment app, depending on the payment method you chose.
Exchanges
Unfortunately, we do not currently offer an option to exchange items. Would you like a different variant or colour? Then feel free to place a new order. Please note: if you have used a discount code, it cannot be reapplied. But don't worry, we regularly have new promotions, so keep a close eye on our website!
Any complaints? We're happy to help!
Of course we want you to be happy with your purchase. Do you have a complaint or comment? Then send us an email at servie@green-bubble.com. Our team is ready to help you!
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