Shipping & returns
Shipping
Your new plants are sent straight from the nursery to your address with the greatest care and love. We want you to enjoy your green addition as soon as possible, so we make sure your order is delivered within a few working days, neatly to your front door on the ground floor.
Because we understand how important it is that your plants arrive in perfect condition, we designed our own boxes. These boxes are made to measure with an inner fitting that keeps your plants firmly in place so they can't move in transit. That way they stay well protected and arrive in perfect condition. For larger plants we use an external courier who makes sure the parcel is transported upright, so everything stays neatly in place. And for the really large plants and trees we use pallet transport to make sure these arrive in perfect condition too.
Although we work with an external courier, we're unfortunately unable to carry orders indoors or into the garden.
Returns policy
We want you to be delighted with every new purchase from Green Bubble. Still, now and then something may not be quite what you hoped for. That's why we're happy to explain how our returns policy works!
Returning plants and flowers
Unfortunately, flowers and plants can't be returned. Because we work with living products, we can't guarantee their quality will be maintained if they're sent back. After all, we want our green friends to stay in perfect condition!
Ordered something else? No problem!
Have you ordered another item, such as a pot, basket or accessory, and would you like to return it after all? Of course you can! You have 14 days after delivery of the product to send your order back. Make sure the item is unused and in its original condition, so we can make someone else happy with it.
Problems with your XL delivery?
We're really sorry to hear that. Although we do our utmost to deliver your order in the very best condition, unexpected complications can occasionally occur in transit.
If you notice your order hasn't arrived in the condition you'd expect, contact us straight away. For XL parcels it is essential that you do not sign on delivery.
That way we can take up the damage and claim it from the courier service concerned. Have the courier record the damage on the spot and hand the parcel back to them.
Damage to your order = don't sign.
If you do sign for the damaged shipment, we unfortunately can't reimburse it.
Problems with your DPD or PostNL delivery?
Very occasionally something can go wrong in transit. Has your order arrived damaged or have you received the wrong item? Let us know as soon as possible! We'll make sure you get a suitable solution, whether that's a replacement item or a refund.
To do so, contact our customer service within 4 working days of delivery at service@green-bubble.com and quote your order number. Attach all the photos we need straight away:
- a photo of the damaged product
- a photo of the packaging
- a photo of the shipping label
- additional photos that clearly show the damage and the problem
How do you send an item back?
Follow the steps below so your return goes smoothly:
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Pack the items you want to return carefully in the original packaging (or another sturdy box) and add a note with your order number. That way we know straight away that the return is from you.
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Take the parcel to your nearest post office and send it back to us at the address below:
Green Bubble
De Bruidsbogerd 3
2671 DK Naaldwijk
The Netherlands
Please note: these instructions only apply to closed parcels. Was your order delivered in an open box or on a pallet? Then contact us at service@green-bubble.com for further instructions.
Return conditions
- Returns are only possible within 14 days of receiving your order; this does not apply to plants.
- The cost and risk of returning are your own, so make sure the parcel is well packed.
- Preferably return the items in a single shipment, so we can process your return quickly.
- Add a note with your order number to the return parcel, so we can identify who the return is from.
- We recommend using a shipping method with track & trace. Without a track & trace code we unfortunately can't open an investigation if the return doesn't arrive.
- Once we've received your return, we refund the purchase amount to your account within 3 working days.
- Received a wrong or damaged item? Contact us as soon as possible and we'll sort it out for you!
Refunds
Once your return parcel has reached us, we aim to process it as quickly as possible. You can expect this to happen within 1-5 working days. We understand that waiting for your refund can be frustrating, so we do our best to make this process as smooth as possible.
After your return has been processed, the refund is paid back within 1-5 working days to the same payment method you used for the original purchase. That means you'll see the amount back on your account or in your payment app, depending on the payment method you chose.
Exchanges
Unfortunately, we don't currently offer the option to exchange items. Would you like a different variant or colour? Feel free to place a new order. Please note: if you used a discount code, it can't be applied again. But don't worry, we regularly have new offers, so keep a close eye on our website!
Complaints? We're happy to help!
Naturally we want you to be happy with your purchase. Do you have a complaint or a comment? Send us an email at service@green-bubble.com. Our team is ready to help you!
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