Complaints

We're sorry to hear that. Although we do our utmost to deliver your order in the very best condition, unexpected complications can occasionally occur in transit.

If you notice that your order hasn't arrived in the condition you expected, please contact us straight away. For XL parcels it's essential that you do not sign for the delivery under any circumstances.
That way we can take up the damage and claim it from the courier concerned. Have the courier log the damage on the spot and hand the parcel back to them for return.

Damage to your order = don't sign.

If you do sign for a damaged shipment, unfortunately we cannot compensate you for it.

Not an XL order, but your parcel arrived damaged? Contact us as soon as possible. You can reach our customer service by emailing service@green-bubble.com, quoting your order number.
To help you as quickly as possible and arrange any refund or replacement, we need the following photos of the damaged or missing product:

- A photo of the address label
- A photo of the packaging
- A photo of the product itself. If it's a plant, we need to be able to see the whole plant.
- A photo of the damage, if applicable

At Green Bubble, the quality of our living products is a top priority. It's important to stress that, because of the natural character of our products, we cannot offer a guarantee once a plant has been in your possession for some time. In such cases we unfortunately cannot handle complaints regarding discounts or replacement of the plant.
Plants are living things that depend heavily on environmental factors such as light, humidity and watering. As these factors are beyond our control, we cannot take responsibility for the health of a plant that has been in a particular environment for more than two weeks.

We also offer no guarantee on plants you have repotted yourself.

Although we cannot offer a guarantee on plants purchased earlier (more than two weeks ago), we'd like to stress that we're always here to give you expert advice and useful tips. Our team is ready to answer any questions and support you in keeping your plants healthy.

Got a question?

Whether you want to know more about caring for your plant or our range, or perhaps have a valuable tip to help us improve our webshop: we'd love to hear from you. Feel free to get in touch. We're always happy to help and advise.

Join our community!

As a valued member of the Green Bubble community, you'll regularly enjoy lovely extras and perks. Sign up for our newsletter for a monthly chance to win a free plant. Also take a look at our sale page for an overview of current offers, so you can benefit from extra discounts. We appreciate you as a customer and want to thank you for supporting Green Bubble.